QIs a Food Safety course the same as the Basic Food Hygiene course?
AIn January 2006, new EU HACCP legislation was introduced to the UK that necessitated a review of food training. The Basic Food Hygiene course was consolidated with the new HACCP regulations to become the Food Safety Training available as Level 1 or 2 Awards in Catering, Manufacturing and Retail industries.
QAre the courses recognised by the local environmental health officers?
AThe content of the awards is written precisely to the Food Standards Agency recommendations, which are followed by UK awarding bodies including RSPH and CIEH. Additionally all courses are written by food safety experts.
QHow frequently should the courses be undertaken?
AThe authorities specify that best practice is to renew a course certificate every three years.
QHow do I decide which level course is best for me?
ALevel 1 courses are most suited to those whose job involves working with low risk foods e.g. canned or packaged food. Level 2 courses should be undertaken if you handle food directly. It is also recommended that those providing food for people in vulnerable categories, such as nursing homes, schools or nurseries, should always complete a Level 2 course.
QHow long do the courses take to complete?
AA Level 1 course takes approximately an hour and Level 2 takes approximately two hours. However, you can work at your own pace and therefore take as long as you like to complete each course.
QIs it possible to complete the course over a period of time?
AYou can work through the course at your own pace. It’s also possible to dip in and out of the course in order to fit around your work commitments.
QQ. How long do I have to pass the certification?
AOnce you have paid your course and received your access codes, the course will be available for one year. If you do not pass the certification within this period, the course expires.
QHow long do the tests take to complete?
AThe Level 1 assessment consists of 20 multiple-choice questions of which the candidate must achieve 65% correct answers. The Level 2 assessment consists of 30 multiple-choice questions (from a variable bank). You will need to achieve 20 correct answers to obtain a certificate.
QDo I have to pay for my certificate separately?
ANo, the price includes the City & Guilds certificate.
QWhen will I receive my certificate?
AUpon successful completion of the end of course exam, your certificate will be available to print instantly from your PC.
If you are experiencing any problems whilst using any of the online courses please contact us on 0844 414 7474 or firstname.lastname@example.org
Please make sure that you thoroughly read through and follow the registration email that you will have received before calling.
Alternatively, we have compiled a list of the most frequently asked questions that may also be of help to you.
QWhat type of computer will I need to participate in the online training?
AOur courses can be accessed via PC’s and Mac’s. It will also be necessary for your computer to run on broadband.
QI have just started the first lesson and I cannot see and next button to move to the next page – How do I move to the next page?
AThis problem can occur when your screen size settings on your PC have been changed to make the size of the icons on the screen larger. If you are unable to see the next button, that is located in the bottom right of the screen, press the F11 key on the top for your keyboard to enlarge the screen.
QWhen visit the site for the first time, the page is telling me that I have an active pop-up blocker on my PC, how do I remove it?
AIf you are having problems disabling the pop-up blocker for the website please access the link below for instructions: Disabling pop-up blockers